/* Susi Support Chat — PRO UI (Open Sans) */
:root{
  --susi-primary: #004E79;
  --susi-accent: #FCDA0C;
  --susi-muted:  #E6E6E5;
  --susi-text:   #1b1f23;
}

.susi-sc-root, .susi-sc-root *{
  font-family: "Open Sans", system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif;
  box-sizing: border-box;
}

.susi-sc-root{
  position:fixed;
  z-index:999999;
  max-width:520px;
}

.susi-sc-root[data-position="bottom-right"]{right:20px;bottom:20px}
.susi-sc-root[data-position="bottom-left"]{left:20px;bottom:20px}

/* Launcher: BIG speech bubble */
.susi-sc-launcher{
  display:flex;
  gap:14px;
  align-items:center;

  width:min(520px, 92vw);
  padding:16px 16px;

  border-radius:22px;
  border:1px solid rgba(0,0,0,.10);
  background:#fff;

  cursor:pointer;
  position:relative;

  box-shadow: 0 16px 45px rgba(0,0,0,.20);
  transition: transform .16s ease, box-shadow .16s ease, filter .16s ease;
}

.susi-sc-launcher:hover{
  transform: scale(1.04);
  box-shadow: 0 22px 62px rgba(0,0,0,.24);
  filter: drop-shadow(0 0 14px rgba(252,218,12,.35));
}

.susi-sc-launcher:focus-visible{
  outline: 3px solid rgba(252,218,12,.45);
  outline-offset: 3px;
}

/* Tail */
.susi-sc-launcher-tail{
  position:absolute;
  right:56px;
  bottom:-12px;
  width:22px;height:22px;
  background:#fff;
  border-right:1px solid rgba(0,0,0,.10);
  border-bottom:1px solid rgba(0,0,0,.10);
  transform: rotate(45deg);
  border-bottom-right-radius:6px;
}

/* Avatar */
.susi-sc-avatar{
  width:56px;height:56px;
  border-radius:50%;
  flex:0 0 auto;

  background: var(--susi-primary);
  background-image: var(--susi-avatar-url);
  background-size: cover;
  background-position: center;

  border: 3px solid rgba(252,218,12,.75);
  box-shadow: 0 8px 18px rgba(0,0,0,.18);
}

/* Text */
.susi-sc-launcher-text{
  font-size:18px;
  line-height:1.22;
  font-weight:800;
  color: var(--susi-text);
  max-width:360px;
  white-space:normal;
}

/* Minimize X */
.susi-sc-launcher-minimize{
  margin-left:auto;
  width:32px;height:32px;

  display:inline-flex;
  align-items:center;
  justify-content:center;

  border-radius:999px;
  border:1px solid rgba(0,0,0,.10);
  background:#fff;

  font-size:20px;
  line-height:1;
  opacity:.85;
}
.susi-sc-launcher-minimize:hover{
  opacity:1;
  background: var(--susi-muted);
}

/* When minimized: show only avatar */
.susi-sc-root.launcher-minimized .susi-sc-launcher-text,
.susi-sc-root.launcher-minimized .susi-sc-launcher-tail,
.susi-sc-root.launcher-minimized .susi-sc-launcher-minimize{
  display:none;
}
.susi-sc-root.launcher-minimized .susi-sc-launcher{
  width:auto;
  padding:10px;
  border-radius:999px;
}

/* Panel */
.susi-sc-panel{
  display:none;
  flex-direction:column;

  width:min(420px, 92vw);
  height:min(640px, 78vh);

  margin-top:14px;

  border-radius:22px;
  overflow:hidden;

  border:1px solid rgba(0,0,0,.10);
  box-shadow: 0 18px 55px rgba(0,0,0,.22);
  background:#fff;
}
.susi-sc-panel.open{display:flex}

/* Hide launcher while chat open */
.susi-sc-root.chat-open .susi-sc-launcher{display:none}

/* Header */
.susi-sc-header{
  display:flex;
  align-items:center;
  justify-content:space-between;

  padding:14px 16px;

  background: var(--susi-primary);
  color:#fff !important;
}

.susi-sc-header-left{display:flex;align-items:center;gap:12px}
.susi-sc-title{display:flex;flex-direction:column}
.susi-sc-name{font-weight:900;font-size:16px}
.susi-sc-sub{font-size:12px;opacity:.9}

.susi-sc-close{
  border:none;
  background: rgba(255,255,255,.12);
  color:#fff !important;

  width:34px;height:34px;
  border-radius:999px;
  font-size:22px;
  cursor:pointer;
  line-height:1;

  transition: transform .12s ease, background .12s ease;
}
.susi-sc-close:hover{
  transform: scale(1.05);
  background: rgba(255,255,255,.22);
}

/* Messages */
.susi-sc-messages{
  flex:1;
  overflow:auto;

  padding:16px;
  display:flex;
  flex-direction:column;
  gap:10px;

  background: #f7f9fb;
}

.susi-sc-bubble{
  max-width:90%;
  padding:12px 14px;
  border-radius:16px;
  border:1px solid rgba(0,0,0,.08);
  box-shadow: 0 8px 18px rgba(0,0,0,.06);
  font-size:14px;
  line-height:1.35;
}

.susi-sc-bubble.user{
  align-self:flex-end;
  background: var(--susi-primary);
  color:#fff !important;
  border-color: rgba(0,0,0,.06);
}

.susi-sc-bubble.bot{
  align-self:flex-start;
  background: var(--susi-muted);
  color: var(--susi-text);
}

/* Form */
.susi-sc-form{
  display:flex;
  gap:10px;

  padding:14px 16px;
  background:#fff;
  border-top: 1px solid rgba(0,0,0,.08);
}

.susi-sc-input{
  flex:1;
  border:2px solid rgba(0,78,121,.18);
  border-radius:16px;
  padding:12px 14px;
  font-size:14px;
  outline:none;
}
.susi-sc-input:focus{
  border-color: rgba(0,78,121,.60);
  box-shadow: 0 0 0 4px rgba(252,218,12,.35);
}

.susi-sc-send{
  border:none;
  border-radius:16px;

  padding:12px 16px;
  font-weight:800;

  background: var(--susi-primary);
  color:#fff !important;
  cursor:pointer;

  box-shadow: 0 10px 22px rgba(0,0,0,.14);
  transition: transform .12s ease, box-shadow .12s ease, background .12s ease;
}
.susi-sc-send:hover{
  transform: translateY(-1px);
  background: #003b5b;
  box-shadow: 0 12px 28px rgba(0,0,0,.18);
}
.susi-sc-send[disabled]{opacity:.65;cursor:not-allowed;transform:none}

/* Footnote */
.susi-sc-footnote{
  font-size:12px;
  padding:10px 16px;
  background: #fff;
  color: #3b3f44;
  border-top: 1px solid rgba(0,0,0,.06);
}

.susi-sc-footnote:before{
  content:"";
  display:inline-block;
  width:10px;height:10px;
  border-radius:3px;
  background: var(--susi-accent);
  margin-right:8px;
  vertical-align:middle;
}

/* Mobile */
@media (max-width:480px){
  .susi-sc-launcher-text{font-size:16px;max-width:250px}
  .susi-sc-avatar{width:50px;height:50px}
}